Returns & Refunds
Not happy with it? Send it back within 30 days for a full refund.
- 30-day money-back guarantee
- Refunded to your original payment method
- Warranty included
How returns work
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Email us
Send your order number to hello@roam-wild.com.
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Get your return instructions
We’ll reply with instructions and everything else you might need.
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Get your refund
Once your item has arrived and been checked, we’ll refund you within 14 days.
Changed your mind, or something wrong?
Changed your mind
Send back anything you haven’t used within 30 days of delivery, with its tags and packaging still intact, and we’ll give you a full refund. Sale items included.
Faulty or damaged
Email us with your order number and photos of the problem. We’ll look into it and let you know what happens next.
Problem with a feeder? Talk to us first
We’re a family business with over 30 years of experience and more than a million products sold. The Telegraph has rated our squirrel-proof feeder No.1 two years running, in 2025 and 2026. Happy customers are how we’ve lasted this long, so if something isn’t right, we want to hear about it.
Most problems can be sorted with a quick bit of advice or a spare part. Get in touch and we’ll help. If you haven’t already, register your warranty.
What we can’t take back
For hygiene reasons, we can’t accept bird food once its packaging has been opened. We also can’t refund gift cards. Everything else is covered by our 30-day guarantee, as long as it hasn’t been used and the tags and packaging are still intact.
Want something different?
The quickest way is to place a new order for what you’d like, then return the original for a refund. That way you’re not waiting for the return to reach us.
Common questions
Can I return something I bought in a sale?
Yes. Sale items are covered by the same 30-day guarantee as everything else.
How do I send my return?
Changed your mind? No problem, we keep returns simple. Email us with your order number and we’ll send you everything you need. We recommend posting your item at a Post Office and asking for a free Certificate of Postage, so you have proof you sent it. Return postage isn’t refunded for change-of-mind returns.
When will I see my refund?
We refund you within 14 days of receiving your item back. It then usually takes a few working days to show in your account, depending on your bank.
Is the delivery charge refunded?
If you return your whole order, we refund the cost of standard delivery too.
What happens after 30 days?
If something goes wrong after 30 days, you’re covered by your warranty and your legal rights. Contact us and we’ll put it right.
This guarantee is in addition to your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Need help with a return?
We’re here Monday to Friday, 9am to 5pm.